Questions? Contact Us Monday to Friday 7AM - 3PM PST (10AM - 6PM EST)
Call Us Toll Free 1-800-204-1406 Or Email Us At Support@DressFormsUSA.com
Orders placed with us will leave the warehouse within 3-5 business days. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS or Fedex but we reserve the right to use any carrier. For larger orders, we may reach out to you to see if we can ship via freight.
We are happy to ship internationally but unfortunately additional shipping will be charged.
Please email our support team at support@DressFormsUSA.com if you are looking to get something shipped to an international country outside of the US.
No Questions Asked Return Policy
We stand by the quality of your products. If you are at all unhappy with you order, you would like to exchange for a different model, or you just want to return it back to us, we will be more than happy to take it back within 7 days after you receive your order. No questions asked means no questions asked.
We have a no-hassle return policy with NO restocking fee. Other companies have a 20 to 30% restocking fee. We think that's a little crazy.
We will accept returns and exchanges on any of our products within 7 days of the item's arrival. Should the items arrive damaged or if you want to return your items, simply follow the instructions below and we will either exchange it or refund you in the original payment form. Your choice.
Returns are refunded in the original payment form, minus shipping and handling.
After 7 days, DressFormsUSA cannot accept returns for any reason. Custom orders are also non-refundable.
In order to return an item, please follow the below instructions:
1. You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
2. Please package the item back in its original packaging.
3. Ship the item back to the address in the instructions we provide you.
DressFormsUSA is changing the store fixture industry. We have no traditional retail stores or showrooms. Instead, we sell exclusively online at DressFormsUSA.com. We don't deal with any of the costly markups needed to cover expensive traditional retail or showroom costs like our competitors. No costly rent in a prime location. No salesmen to pay along with their commissions. No wasted overhead that comes along with operating a showroom. Our huge cost savings are then passed on to you so that you get the best prices on the market for the highest quality mannequins available.
Our Lowest Price Guarantee
DressFormsUSA compares our prices to our competitors' prices on a regular basis to make absolutely sure that we are giving you the very best prices. But just in case we have overlooked something, here's our promise to you: If you find the same product available for a better price on another website, we'll beat their price by $5 (if you haven't ordered yet) or we will refund you the difference (if you bought it from us within the last 7 days).
To receive a price match, please email us at support@DressFormsUSA.com with the following details:
* Your full name
* Your e-mail address
* Your phone number
* Name of the product you purchased or would like to purchase
* Competitor's price (including shipping, processing, handling, taxes, and any other applicable fees)
* Web site address (URL) of the competitor's product offering
Lowest Price Guarantee Terms & Conditions
Competitor's product must be the identical model from an authorized U.S. dealer. Specifically, the product must have the same U.S. manufacturer's warranty, model number, contain the same components, and must be brand new (not refurbished). Competitor's product must be in stock. We reserve the right to verify another online company's product availability and price before issuing a price match or refund. We do not price-match on products listed on auction websites or member-only websites (such as sites that require a periodic membership fee). The Lowest Price Guarantee does not apply to obvious pricing errors or clearance or close-out items (since they are one-of-a-kind and priced according to their condition). The Lowest Price Guarantee applies to the TOTAL cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees. The Lowest Price Guarantee applies to products offered online via e-commerce websites. It does not apply to private party sales or products sold at "brick-and-mortar" stores. We reserve the right to refuse an order on which we would incur a loss. Furthermore, refunds are limited to the amount of gross profit we recognized on the sale (purchase price less our cost for the product).
DressFormsUSA is on a mission to make you happy, and we will not rest until we've succeeded. We will do everything we can to make sure your shopping experience with us easy and enjoyable. How are we going to do this? Read on...
BEFORE THE SALE
Our Lowest Price Guarantee gives you assurance that you're getting the best deal anywhere online. Here's our promise to you: if you find the same product available for a better price on another web site, we'll match it (if you haven't ordered yet) or we'll refund you the difference (if you bought it from us within the last 7 days). If you have any questions about any of our products please feel free to contact us.
AT THE SALE
We sell only quality products from reputable manufacturers who back their products with warranties. We sell only new products - no refurbs, no open-box items, no used items - everything is BRAND NEW. The personal information and credit card information you provide us with is safe and secure, and we promise to protect your privacy.
AFTER THE SALE
We'll ship your order within 3-5 business days (usually faster) and keep you updated on the status every step of the way. You can contact us during business hours with any questions you have. Our Return Policy provides assurance that we'll take care of you in the off chance that you have any problems with your purchase.