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FAQs

ORDERING ONLINE

Do you take bulk orders?

Yes, we take bulk orders. Whether you have an order of 10 units or an order for 100+, we can accommodate any request. We have provided countless dress forms to thousands of happy customers.

 

I'm not sure what dress form would be a good pick for me. Can you advise?

Absolutely! We have a very friendly customer support team that can help you with your decision. You can either email us at support@dressformsusa.com or call us at 1-800-204-1406.

If you are having trouble with sizing, there are 3 key measurements to remember when choosing your dress form: bust, waist, hips. These are the golden three! If you find the dress form that is closest in these 3 measurements, this is the one you want.

 

Do you have a physical storefront or warehouse where I can come pick up my order?

Dress Forms USA currently does not allow customer pickups from our warehouses. All of our orders are shipped directly from our warehouse locations in California or New Jersey. 

The reason we have this policy is to avoid the costly markups needed to cover expensive retail showroom costs. This allows us to give the customer the lowest prices in the industry. 

 

How come your prices are lower than your competitors? Is there a catch? 

Dress Forms USA has a unique and innovative business model where we only sell online and ship direct from our warehouses. We don't have any retail showrooms or stores like all of our competitors. Because we don't need to pay these costs, we can price our products much lower than the industry. 

 

How will I know if my order has been processed?

Immediately after your purchase, you will receive an email confirmation with the details of your order. Just in case you don't immediately receive an order confirmation email, shoot us an email at support@dressformsusa.com or give us a call at 1-800-204-1406.

 

SHIPPING QUESTIONS

Do you have expedited shipping? I need my mannequins tomorrow! Please help!

All standard orders are shipped via Ground Shipping. In the case that you need your order expedited, we can help with that. Give our friendly Customer Support team a call at 1-800-204-1406 or email us at support@dressformsusa.com. 

Here are some ways we can help:

1) try to get your order shipped out the same day or next day

2) ship via expedited shipping

Please consider that expedited shipping may come with an additional cost. 

 

How long will it usually take to receive my order? 

Dress Forms USA is proud to be one of the fastest shippers in the dress forms industry. We ship out all of our orders within 2-3 business days from our California or New Jersey warehouse. 

In the case that there are any stock issues with your order, someone from our Customer Support Team will contact you immediately to discuss further options. 

 

I'm not in the USA. Can you ship dress forms to my country?

Shoot our Customer Support team an email at support@dressformsusa.com. In general, yes, we can ship to Canada. For all other countries, send us an email and let us know where you need them shipped.

Please note that there may be additional international shipping costs for your order. 

 

How are the dress forms shipped?

Dress forms arrive in a box unassembled. Assembly is easy and straightforward although there are instructions included in every package. It should only take you a few minutes for you to put your professional or display dress form together. 

 

Will I receive a tracking number for my order?

Absolutely! You will be sent a tracking number via email as soon as the package has been shipped from our warehouse!

 

RETURNS

If i'm not happy with my order, can I return it?

Yes. Your satisfaction is our #1 priority. Should you no longer wish to keep your order, we have a super easy, no-questions asked returned policy. Just contact us within 5 days of receiving your order, and we will happily accept any returns for any reason.

 

My item arrived damaged. What do I do?

Contact us at support@dressformsusa.com with pictures of the damage and a summary of what is damaged. We will get back to you immediately with a resolution whether it is sending you a brand new dress form or an exchange of parts. We take these issues seriously and will resolve any problems quickly and efficiently. 

 

Do you charge a restocking fee if I return my order?

We stand by our products 100% and unlike our competitors, we do NOT charge a restocking fee. All other dress form companies charge a 20-25% restocking fee if you return something. We think that is crazy! If you shop with us, there will never be a restocking fee. 

 

How do I return my order?

We have a no-questions asked return policy. If you are unhappy with your order for ANY reason, contact us and we'll make it right whether it's to exchange a product or refund your order. 

Step 1: Contact us via email at support@dressformsusa.com

Step 2: Our Customer Support Team will get back to you with an RMA Number and return instructions

Step 3: Package the item back in its original packaging 

Step 4: Ship the item back to us using the carrier of your choice

Step 5: Please allow a week for us to inspect and process your return

 

Is there a time limit for returns?

We will accept returns and exchanges on any of our products within 5 days of the item's arrival. After 5 days, Dress Forms USA cannot accept returns for any reason. 

 

Does the return cost anything?

Returns are refunded in the original payment form, minus the shipping and handling cost. 

 

PAYMENTS

What payment options do you support?

We accept all major credit cards and PayPal at the moment. Depending on your organization, credit history, and references, we may be able to provide you Net 30 terms.

Contact our Customer Support team should you have any other questions or would like to discuss alternate payment options.

 

How do I know that my purchase is secured online?

We take customer privacy and security incredibly seriously. We utilize the latest Secure Sockets Layer (SSL) encryption protocol and security technology. This protects our customer's information such as credit card numbers, addresses, and names during the exchange between your computer and our server.

 

Do I have to pay Sales Tax?

Only customers shipping to California will be charged a sales tax. 

All of our customers' credit card transactions are processed through the secure SSL server.

 

OTHER QUESTIONS

Got some more questions? Please contact us at support@dressformsusa.com or call us at 1-800-204-1406 or live chat us on the bottom right of our website. Our friendly Customer Support team is ready to answer any questions you may have.